Frequently Asked Questions

Everything you need to know about shopping with Orka.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location, usually arriving within 7-14 business days.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.

What is Orka's return policy?

We offer a 30-day return policy for all unused items in their original packaging. Please visit our Returns Center to initiate a request and receive a prepaid shipping label.

Which payment methods do you accept?

Orka accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your products covered by a warranty?

Yes, all Orka products come with a 12-month limited warranty against manufacturing defects. If you experience any issues, please contact our support team with your order number.

Can I modify or cancel my order after it's been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer service via live chat.